Hearing Needs and
Responding Quickly!
Creating Memorable
Moments!
Caring Approach in
Everything We Do!
Choosing the Road
To Recovery...
SERVICES
Short-Term Stay After Hospital Admission
Patients that have been admitted to a hospital for a minimum of three nights may have the option for a short-term stay in our center to receive 24-hour Nursing care and Physical, Occupational and Speech Therapy up to seven-days each week. Patients may also request a short-term Respite in-patient stay for periods of a few days to several months.
READ MORE
In-Patient Residential Stay
Patients that require a permanent in-patient stay may be admitted from the Hospital, Assisted Living Facility or Home after receiving an admission order from their primary physician.
READ MORE
Specialty Programs
Our Center is focused on adding specialty clinical programs to better serve patients. In some cases, additional training and education can be provided for staff on specialized equipment and treatment programing that may enhance recovery times. SEE ALL SPECIALTY PROGRAMS
Featured!
Post COVID-19 Recovery Program
Our Recovery Program is designed for individuals who have been diagnosed with COVID-19, required hospitalization, and are now in the recovery phase. We provide a caring environment to meet the rehabilitation and nursing needs to help you return to your prior level of function.
READ MORE
Featured!
Telemedicine
Our portable Telemedicine equipment is state-of-the-art and available during the day, after hours, or on weekends without the need for the resident to leave the comfort of their own bed
READ MORE
FEATURES
Landscaped Grounds
Hallway
Lobby
Nurse's Station
Therapy Training Kitchen
Visitation Bistro
Northdale Bistro
Car Transfers
Medbridge Bank
Therapy Store
Therapy Store
Kitchen Training
Hallway
Therapy up to 7 Days per Week
Activities
Rehabilitation Gym
INSURANCES ACCEPTED
86
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[reviewer] => Wendy Harrington
[review] => Bala & Debra are amazing.I have been staying at Northdale nursing home and they have been wonderful from the nurses to PT and OT to the business office. I mean, I can’t name anyone that you know I would not recommend I mean this place is wonderful so if you need to go to a place like this, please consider Northdale.
[review_date] => 11-17-2025
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[reviewer] => Yvonne Bass
[review] => My sister Yvonne Bass has recently started her residence at Northdale, we have already been so pleased with all the services and care they have given our sister and all the patients. The Family Harvest with family and friends was a great success. Thanks for all you do❤️
[review_date] => 11-12-2025
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[reviewer] => Nedra Hickson
[review] => Great care, great food and Pt and Ot work you out!
Enjoyed(mostly) my rehab stay
[review_date] => 11-12-2025
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[reviewer] => Jason Friedman
[review] => My mother has been here for about 2 years. This has been one of the best places she has ever been. The staff are friendly and they more importantly, they care. I would highly recommend this location as when there are any issues (there have been few); they work quickly to fix.
[review_date] => 11-12-2025
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[reviewer] => Renee Traina
[review] => My mom has been at Northdale Rehab for 5 years now and they take great care of her. The staff is always friendly and caring. I'm so happy that I found a caring and safe place for her.
[review_date] => 11-11-2025
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[reviewer] => Muriel Kozee
[review] => I am DEAD due to this facility's accepted practices. I had the misfortune of moving into this facility in June, I died in October, I was NOT expected to die in 4 months when I was admitted . While I was at the facility I had pneumonia 3 times... The 3rd was the worst, it took demanding 6 times to get an ambulance on that terrible day and by the time I reached the ER it was too late. I died a very horrifying death struggling to breathe until my last breath. If you love your family members, I implore you to avoid this location. I was on the nursing home side This was written in the voice of Muriel but obviously she is not actually writing from beyond.
[review_date] => 11-09-2025
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[reviewer] => Emily MacKechnie
[review] => Awesome facility! Great for loved ones and awesome staff :)
[review_date] => 11-07-2025
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[reviewer] => debbie konka
[review] => Everyone is great ..helpful..friendly..really helping me and all others get better and with smiles and some jokes.
[review_date] => 11-06-2025
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[reviewer] => Cindy K
[review] => My mom was a resident for 2 1/2 years as she was in final stages of Alzheimer disease. Northdale is not shiny new and fancy, but she received the best care there hands down. Other nursing homes and assisted living facilities will try to sell you with private rooms and pretty common areas, but it is the staff that really matters. At Northdale, my mother was consistently cared for by kind professionals. I visited at different times and never found her alone or unclean or neglected. She was treated like a human being who mattered. Words cannot express my sincere appreciation to the Northdale staff - Mercedes, Kathy, Chris - please forgive me to not be able to name everyone. Thank you from our family. You made a difference.
[review_date] => 11-05-2025
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[rating] => 1
[reviewer] => Alison
[review] => Mom was only offered a cot, not a real bed, only 3 days after knee surgery.
[review_date] => 11-02-2025
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[reviewer] => Kelly Thomas
[review] => Debra & Angela E. Front staff . My mom is here and everyone make me feel like home. I am very Happy with my mom results!
[review_date] => 10-30-2025
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[reviewer] => Thomas Martin
[review] => Debra and staff very please with checking in my mother and Brian is a very nice leader!
[review_date] => 10-29-2025
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[reviewer] => Raymond Rentas
[review] => Debra & staff I am very happy and my mother is well taken care of. Very clean center
[review_date] => 10-29-2025
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[reviewer] => Cindy Deal
[review] => Debra and center such a great place and positive vibes, I’ve never seen so many Happy patients and staff 💕
[review_date] => 10-29-2025
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[reviewer] => Dale Boardman
[review] => This is the BEST!!!! Like the food and activities!
[review_date] => 10-24-2025
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[reviewer] => Amanda T
[review] => My grandma is in the rehab center here .My family is very happy with her care .The staff is amazing from nurses , all CNA s(esp.Chyna ❤️),OT (Tyrone is the best ) ,PT and all the rest of the staff including kitchen .My grandma has been enjoying the food as well.Thank you for taking care of her she is very precious to us all .Thanks again and keep up the great work .
[review_date] => 10-23-2025
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[reviewer] => Eva Arteaga (EVITA)
[review] => I thought I had seen it all, until my mother came to this place for rehabilitation, the care for patients is terrible, you press the button to come and assist and 30 minutes go by and no one shows up until the family member goes to the front and asks for help, if they don't have a family member there every day the patient will not survive the care of the place, starting with the one who cleans "the floors" you have to keep asking her for toilet paper because they don't even put any and the toilet bowls are disgusting, there is a lot I can say about the place and it is all negative but the girls at the front desk are lovely.
[review_date] => 10-11-2025
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[reviewer] => Laura Fernandez
[review] => Debra is amazing at the front desk at Northdale REHAB!! Very friendly and loving person. I feel as though she is an asset to this company. I would love to see her advance in the company. I just love her spirit.
[review_date] => 10-02-2025
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[reviewer] => Beverly Young
[review] => Debra the Front desk receptionist is very professional. She’s very friendly very courteous makes you feel welcome. She always ask how the patient is doing.
[review_date] => 10-01-2025
)
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[reviewer] => Patricia McManimon
[review] => My sister, Karen, needed rehab after knee surgery. Lauren, Her therapist did excellent job, pushing Sissy's (karen's) limits and assuring she got the best use out of her knee afterwards. Food was surprisingly good. Not what I thought "institution" food wud be. And an older lady, Rae, made sure my dietary needs were met. My sister enjoyed most of what she was served. ( she doesnt like to eat many vegetables) lol. But said the food was really good. Sara in Social Services helped w Karen's discharge. Very pleased over all. Thank you guys
[review_date] => 09-30-2025
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[reviewer] => Kari Matuszewski
[review] => So happy with the care my aunt received here. The staff were kind and considerate and treated my aunt with so much respect. Rae in Culinary was so helpful and came up with some great ideas for a finicky eater
[review_date] => 09-30-2025
)
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[reviewer] => Judy Johnston
[review] => My mother in law went to Northdale Rehab following a hospital stay. As she will now need long term care we decided for her to stay at Northdale. The staff is professional, courteous, and kindly follow up on our questions and requests. I would suggest anyone in need of care to visit Northdale and see how caring the staff can be.
[review_date] => 09-30-2025
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[reviewer] => Elizabeth Caldwell
[review] => Northdale is a great place for you or your family member to stay. We have a wonderful and competent nursing department, an active rehab program, the food is great and there is always something new and refreshing added to the menu, activites are fun, interactive and inclusive. Northdale's management team works together to meet the needs of you and/or your loved ones.
Come on in, we would love to meet you.
[review_date] => 09-30-2025
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[reviewer] => Jaquetta Frese
[review] => Very kind and loving staff from office personnel to certified nurses to nutrition to housekeeping. They are always looking out for the best for each patient.
[review_date] => 09-26-2025
)
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[reviewer] => John Frese
[review] => I found this facility awesome since my wife's been here for 5 months or more. They have really taken care of her all her needs and being taken care of her care is great. Has wonderful nurses. Wonderful staff! Sincerely, John freeze
[review_date] => 09-26-2025
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[reviewer] => Gloria Mera
[review] => Rae es una persona excelente su atención muy humana Dios la bendiga lo único es que deberían no por mi sino por mi esposo que dice que está cansado de lo mismo y a veces no come pero lo demás de la atención de los que pasan la co.ida a la habitación son amables y de Camila una niña que vende este nursing Home por su exelente atención.
[review_date] => 09-18-2025
)
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[reviewer] => Jersy Montevecchi
[review] => ⭐️⭐️⭐️⭐️⭐️
I stayed at this facility over a year ago.. I had serious back surgery.I had 4 bones removed in my lumbar, I needed physical therapy & help getting back on my feet.. I stayed there a few weeks. Everyone that entered my room helped me one way or another. These are the names of some of the people that I remember helping me kindly, Professionally, Carefully, and some that Prayed with me & over me. I want to thank them with all my heart... I sincerely believe if it wasn't for these people I wouldn't be able to get my second surgery with hardware, rods & screws to secure my back and i'm walking and enjoying life now.. Thank you so much " Morgan, Monica, Lorraine, Riven. Rose, Evelyn, Elizabeth, Ginny, Michelle, Byon, Stacey, Amy, Lloyd, Honey, and a Sincere special thanks to Lloyd & Kelly the Physical Therapists. They worked with me so much and help me to get up on my feet with confidence.. Thank you everyone..
Guess what?
I just brought my mother angela montevecchi here for her rehabilitation after her heart procedure..she is so lucky to have Lloyd I requested, helping her!!! I'm so happy!! Is great people here!
I just met Debra the front desk receptionist & hostess..9-17-25 she is so welcoming & has such a sweet personally.. She will make your day❤️
[review_date] => 09-17-2025
)
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[rating] => 5
[reviewer] => Da king
[review] => So I went to this rehab center today to go see my mom cuz she been at the rehab center for a while and a lot of things changed there. The reception has changed. The more security changed more friendly and it smelt really good. I'm not saying it didn't smell good but it was just a different smell. The lady Ms. Deborah that was at the front. That's very very nice. She was so nice and just so genuine and I'm happy that they doing things differently now.
[review_date] => 09-16-2025
)
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[rating] => 5
[reviewer] => Merry Givens
[review] => Staff treats me well, they are always helping me with my needs. I enjoy living here. Rae in dietary helps me get the foods I like, activies are fun and interactive. Nursing takes care of all my medical needs.
[review_date] => 09-15-2025
)
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[reviewer] => Tammie King
[review] => Enjoy the staff and activities as well as the food Dee is wonderful Liz and Rae are always helpful
[review_date] => 09-15-2025
)
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[reviewer] => Edwin Lee
[review] => last week I was helped tremendously by a very professional lady named Debra
[review_date] => 09-10-2025
)
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[rating] => 5
[reviewer] => Sarah
[review] => Wonderful experience. The staff is so kind. Ms. Deborah at the front is so welcoming!
[review_date] => 09-03-2025
)
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[rating] => 1
[reviewer] => Rachael Cagle
[review] => Two years ago, our family lost our grandfather while he was a resident here — and our experience compels me to warn others.
What we witnessed:
• From the time he moved in, he never left his bed, despite being known to require a lift machine.
• He could not feed himself, yet meals and water were often left out of his reach. On visits, we sometimes found his water was not fresh.
• When we asked staff for help, they often seemed irritated and distracted, sitting at the desk on their phones or watching videos.
• The building had a strong, unpleasant odor. Other residents frequently called out for help with little response, and the call button at our grandfather’s bed often went unanswered.
• We personally observed feces under his fingernails and on his bedding. On another visit, we saw bugs in his room and even a pill on the floor.
• Staff were generally unfriendly, and when he passed away, no one acknowledged us or offered even a basic word of sympathy as his body was taken away.
Our opinion:
This facility was unprofessional, unclean, and uncaring. The way our grandfather spent his final days was undignified and unacceptable.
I would not recommend this place to anyone. Families deserve better.
[review_date] => 08-17-2025
)
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[reviewer] => Rachael Cagle
[review] => Two years ago, our family lost our grandfather while he was a resident here — and our experience compels me to warn others.
What we witnessed:
• From the time he moved in, he never left his bed, despite being known to require a lift machine.
• He could not feed himself, yet meals and water were often left out of his reach. On visits, we sometimes found his water was not fresh.
• When we asked staff for help, they often seemed irritated and distracted, sitting at the desk on their phones or watching videos.
• The building had a strong, unpleasant odor. Other residents frequently called out for help with little response, and the call button at our grandfather’s bed often went unanswered.
• We personally observed feces under his fingernails and on his bedding. On another visit, we saw bugs in his room and even a pill on the floor.
• Staff were generally unfriendly, and when he passed away, no one acknowledged us or offered even a basic word of sympathy as his body was taken away.
Our opinion:
This facility was unprofessional, unclean, and uncaring. The way our grandfather spent his final days was undignified and unacceptable.
I would not recommend this place to anyone. Families deserve better.
[review_date] => 08-16-2025
)
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[rating] => 5
[reviewer] => Gwenesia Collins
[review] => Exceptional Care and Leadership at Northdale Rehabilitation Center
I recently had a care meeting at Northdale Rehabilitation Center to discuss my father's care, and the experience truly exceeded all of my expectations. Due to a scheduling misunderstanding, I arrived on a different date than originally planned. However, when this was brought to the attention of Brian McCoy, the Administrator, he immediately stepped in with genuine concern and professionalism. Without hesitation, he said, “The family member is here now—we’ll assemble the team.” And he did exactly that.
In a matter of minutes, I was sitting in a conference room with an incredible group of professionals, including:
Brian McCoy – Administrator
Rae Jones – Dietary
Elizabeth Curtner – Activities
Wanda – Finance
Cean Duckworth – Unit Manager
Pauline Hawkins – Social Services
Every member of this team was highly professional, knowledgeable, and deeply engaged in discussing my father’s care. What impressed me the most was how Brian facilitated the conversation. As I brought up concerns or asked questions, he immediately turned to the appropriate team member to dive deeper and uncover ways to improve my father's experience. It wasn’t just about answering questions—it was about taking meaningful action.
Brian emphasized multiple times that “we are an extension of your family,” and I can honestly say I felt that. His leadership is clearly rooted in compassion, and it’s evident that the entire team shares this same vision.
Rae and Liz were absolutely wonderful—they shared insightful updates about my father’s care and made thoughtful recommendations. Their energy, warmth, and genuine concern were evident and appreciated.
Cean Duckworth offered valuable suggestions and clearly knows my father well, which spoke volumes about his commitment to building strong relationships with the residents.
Pauline Hawkins wasted no time initiating referrals for dental, vision, and hearing evaluations and followed up promptly. Her responsiveness was incredibly reassuring.
Wanda, who handled the financial aspects, was equally impressive. She explained parts of my father's account that I wasn’t aware of, which will ultimately enhance his overall experience at the center.
I walked away from the meeting with a deep sense of trust and appreciation. The coordination, care, and communication at Northdale Rehabilitation Center are truly outstanding. I highly recommend that every family schedule a meeting with the leadership team. It genuinely takes a village—and this team has the heart, knowledge, and dedication to provide exceptional care for your loved one.
From what I observed, Brian leads by example, and the entire team is clearly united in their mission to deliver personalized, compassionate care. I’m grateful for their support and proud to have my father in their care.
[review_date] => 08-13-2025
)
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[rating] => 5
[reviewer] => Nedra Hickson
[review] => Love the food and love the staff!
[review_date] => 08-13-2025
)
)
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[rating] => 5
[reviewer] => Mike Garcia
[review] => Staff is excellent. Kitchen is excellent!
[review_date] => 08-13-2025
)
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[rating] => 1
[reviewer] => Aurora Delgado
[review] => I make this comment because I think that everyone should know where we take our loved ones, my grandmother was transferred from the hospital to this rehabilitation center for her recovery but unfortunately this place is not a good place to take anyone from the moment you enter there is a smell of urine that you cannot stand, the rooms are dirty and even have cockroaches, my grandmother was only there for 2 days because every day that I came to see her she hade pee every wear from head to toe and her oxygen was disconnected from the machine, the attention is horrible and the food they give them is not to mention anything adequate for elderly and sick people who are recovering, this place really does not give the attention and care that our loved ones need
[review_date] => 07-09-2025
)
)
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[rating] => 1
[reviewer] => Pam Cadorette
[review] => The smell of urine hits you as soon as you pass from entrance where you sign in and into hallway. It’s so strong, it’s almost unbearable visiting. Looks clean, but the smell has to be coming from the mattresses, furniture, or the residents not being changed/cleaned. I worked as a Social Worker and as a Social Services Director in two different SNF in the past. Never had a smell like that.
[review_date] => 06-22-2025
)
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[rating] => 4
[reviewer] => Wende Hamilton
[review] => I was in this place for a few weeks and i should be there still and i would be if my ins. Had not ran out also Medicare and medcaid so I am home and getting what ever i should from the government but if I hadn't been in northdale I would never be able to do anything for myself now that I am doing if i would ever have to do this again or tell a person about a rehabilitation center it would be northdale I would say go to the Best and the food is good also you can get what you need not b... S THANK YOU ALL. MS, WENDEHAMILTON
[review_date] => 05-26-2025
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[rating] => 5
[reviewer] => Paul Williams
[review] =>
[review_date] => 05-20-2025
)
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[rating] => 5
[reviewer] => edye pullums
[review] =>
[review_date] => 05-04-2025
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[reviewer] => edye m
[review] =>
[review_date] => 05-04-2025
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[rating] => 5
[reviewer] => Pam Selewach
[review] => The staff here are very positive and helpful. My husband is well taken care of. It gives me such peace of mind.
[review_date] => 05-02-2025
)
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[reviewer] => Felicia Duvall
[review] => I would like to take a moment to recognize Northdale rehab. Every time I visit the facility it is clean, staff and residents are always smiling. I've sat in on a couple activities there and I have to say the residents really have fun and are engaged. Liz and her team do a wonderful job. They have a Facebook page filled with residents and staff having a great day. The rest of the team show great care with the residents as well. Thank you Northdale for the great care.
[review_date] => 04-25-2025
)
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[reviewer] => olga mitchell
[review] =>
[review_date] => 04-23-2025
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[rating] => 2
[reviewer] => Enigma Nemo
[review] =>
[review_date] => 04-20-2025
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[rating] => 3
[reviewer] => John Jelsovsky
[review] => Looks a little depressing. I guess that is not unusual for a rehabilitation facility, but it seems more so than necessary to me. The staff was friendly though.
[review_date] => 04-12-2025
)
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[rating] => 1
[reviewer] => Sherry Johnson
[review] => DO NOT SEND YOUR FAMILY HERE!!! These patients are being abused and management covers it up. Patients are getting fractures, bruises, and reporting it and management does nothing. DCF is always in here for patients reporting abuse and management doesn’t get rid of the staff doing it they just don’t report it and cover it up. The food is terrible, there are roaches everywhere. Staff barely speaks English. The nurses are rude and have no clue what they are doing, no nursing skills or clinical judgement at all. These good comments are fake and come from them asking friends to write them. My mom was here and got a fracture from a night nurse, I never sent her back. Management didn’t do anything about it. I’ve seen residents hitting each other and the staff just laughs about it. Management will never return your call they avoid you. All they care about is numbers and money they do not care about your family. I REPEAT DO NOT SEND YOUR FAMILY HERE UNLESS YOU WANT THEM TO BE ABUSED!
[review_date] => 04-01-2025
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[rating] => 5
[reviewer] => cindy gonzalez
[review] => My grandma has been a resident for few months and our family has been very pleased with the care they've received.
Sarah from social services has been incredibly professional. always take the time to answer my questions and address any concerns I have. I've noticed how patients kind they are with all residents, even during the day when visiting
The CNAs are incredibly patient and happy with their jobs the building is spotless and the lady at the front desk always greets us with a smile
[review_date] => 03-19-2025
)
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[rating] => 5
[reviewer] => Vanitha Mond
[review] => The director and staff really does a really outstanding job with my husband and I’m so forever great because it’s really nerve racking when you got to have someone whom you don’t know. To care for your loved one. I really thank you’ll so much.
[review_date] => 03-15-2025
)
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[rating] => 1
[reviewer] => Jennie Henry
[review] => This place is an absolute joke. The food is definitely the worst ever, the staff doesn’t care one bit for the patients and the place smells like urine. They don’t care if a patient needs to be isolated due to a infection they would rather lie to the patient and say the family suggested that they move rooms rather than saying they want to charge you for a single room. My father was there and when I visited it was an experience I will never forget. I barely would go after going the first time and the nurses telling me negative things about him without even asking how I was related or knew the patient. That is HIPPA violation to the max. When they had a care meeting for him they gave him a dirty look when he told things that they didn’t want shared with higher ups. They made everyday miserable for him and I wish that they would realize these patients didn’t choose to be there. If they are not wanting to care for patients change professions. The social worker clearly has no idea how to communicate to family either. When I had asked to speak with the head nurse she hid and avoided answering her phone. I hope the lady that was screaming out for the nurse to not leave because she needed help realizes she was crying out for help but no the nurse rather go socialize in the hallway. This place doesn’t care as they don’t think families want their loved ones but we do just the patients were ordered to go into a short term facility I would have rather anyone there be left in the hospital at least they would have been cared for rather than treated like they were incompetent individuals.
[review_date] => 03-12-2025
)
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[rating] => 5
[reviewer] => LeeAnn Jackson
[review] => We had to put my step dad into the long term side at northdale rehab. He has been there since November and we are very pleased. Dee, took us for a surprise tour and we were impressed immediately! The communication we have with the nursing staff has been amazing. We even enjoy dealing with those in the billing dept. Very friendly and kind. I like that we see a lot of the same staff so turnover isn’t like some places I have been to . We have gotten to know a lot of the staff and residents there. It feels like an extended family . One day Ron lost his ring. A staff member found it and turned it into nurses station, although they did not know who it belonged to , it was up there waiting for us to claim. We could not believe it was there!!!although wherever you put your family member , you must realize that no place is perfect, but the small things aren’t that big of a deal . Ron is happy and so are we ! We love the activities director, and Nicole who tends to be the nurse for Ron most of the time , as well as others. We won’t ever move Ron out of there. Since I last wrote this review , Ron has passed away, unfortunately. The staff was so kind to us, especially the administrator, Brian . He is the only adm I see always walking around talking with staff and family members . He is extremely approachable and personalable. We also spoke to jobeth the nursing supervisor , which is a refreshing change from the prior one . Sara , in social services was also very helpful as well as Dee. As soon as she saw us she gave my mom and me a big hug exspressing her sympathy . I wish I could remember all there names but Kathy the nurse on the floor was amazing with Ron as well as the activities assistant. She is always smiling, welcoming, and so so kind hearted Always a nice face to see in the building. Last but not least, the girls at the front desk, could not be kinder. There job looks easy but they have to multi task all the time. I learned from being there so often. And they do this with a smile on there face! We actually miss going up there daily, kinda felt like family !
[review_date] => 02-12-2025
)
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[rating] => 5
[reviewer] => Ko Jo
[review] => I loved the staff! Marketing, maintenance, nursing, food services, house cleaning & Management was phenomenal!
[review_date] => 01-31-2025
)
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[rating] => 5
[reviewer] => Ivan Euceda
[review] => Everyone was nice they treated people well
[review_date] => 01-31-2025
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[rating] => 5
[reviewer] => Atrevious Whitehead
[review] =>
[review_date] => 01-31-2025
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[review_url] => Google
[rating] => 5
[reviewer] => Amir Abukhdeir
[review] => Lilly😍😍
[review_date] => 01-31-2025
)
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[review_url] => Google
[rating] => 5
[reviewer] => Gregory Rivera
[review] => Great service gave us food and everything thank yall soo much
[review_date] => 01-31-2025
)
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[review_url] => Google
[rating] => 5
[reviewer] => Kris XKakorot
[review] => A really nice place to feel at home
[review_date] => 01-31-2025
)
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[review_url] => Google
[rating] => 5
[reviewer] => Derrick Sanks
[review] =>
[review_date] => 01-31-2025
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[rating] => 5
[reviewer] => Berney Wistle
[review] => lily at the front desk was nice and cool
[review_date] => 01-31-2025
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[rating] => 5
[reviewer] => Sydney’s Royalty
[review] => shoutout to the lady in the pink scrubs she’s very nice 😇
[review_date] => 01-31-2025
)
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[rating] => 5
[reviewer] => Mike Fyda
[review] => This is by far the best nursing and rehab center I’ve ever visited! As someone who frequents multiple nursing homes every week in my profession, I can confidently say this facility stands out above the rest. Not only is it impeccably clean, but the staff is incredibly happy, helpful, and always professional. Their manners and dedication shine through in the exceptional care they provide to patients. Everything is well-organized, and the attention to detail is unmatched. Highly recommend!
[review_date] => 01-28-2025
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[rating] => 5
[reviewer] => Frankie Solomon
[review] => NorthDale Rehabilitation Center is the place to take your Love ones. The Entire Management Team is Awesome. Also, The Facility is very clean and the Employees are very professional and pleasant. I Recommend this place.
[review_date] => 01-20-2025
)
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[rating] => 1
[reviewer] => Ninety2
[review] => DO NOT SEND FAMILY HERE. HEED THIS WARNING! THE GOOD REVIEWS ARE FAKE— sent my mom here for short term stay and physical therapy. First things first the food was very terrible. The food was not very appetizing and they did not give my mother a menu for options so she was stuck with whatever they delivered her. They didn’t ask for a diet restrictions or anything. The on-site doctor only came by once after we had to have a discussion with them about treatment in the facility. Pretty sure all the nurses are ready to quit and don’t really care about any of the patients. We found roaches in my mother‘s room and not small German ones, big flying ones. When they Discharge my mom the staff just wheeled her to the front left her at the front door and did not assist her to the car or anything. There were three people who stood out that tried to help A gentleman named Aaron a woman named Tawny in a Spanish maintenance worker, I cannot think of her name sorry. Once again, I know this was lengthy, but do not send your people here
[review_date] => 01-14-2025
)
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[review_url] => Google
[rating] => 5
[reviewer] => Tonnee Ciccone
[review] => Great place and highly recommend it to everyone!
[review_date] => 01-06-2025
)
)
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[review_url] => Google
[rating] => 5
[reviewer] => Lori Welch
[review] => My Dad is here now. Staff is great. He always looks clean when I visit. The woman that changes him is very nice as well as his physical therapist!
[review_date] => 12-07-2024
)
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[review_url] => Google
[rating] => 1
[reviewer] => Jessi Streator
[review] => If I could give this facility 0 stars, I absolutely would. ***Please read before considering sending your loved one here***
My grandmother had a recent stay at this facility after having pneumonia and needing some extra PT before heading home. This facility is so short staffed, your loved one will be left for hours without anyone to answer help calls. They need help getting up to go to the restroom? Two hours. They need a fork for their meal because they dropped it? Two hours. Each time I would go in to visit, the nurses would be huddled behind the nurses station complaining to each other, which should have been red flag number one. Meals were delivered cold and next to inedible.
The biggest problem of them all though was my grandmother was displaying symptoms of weakness in her left arm and leg. Upon immediately seeing it, our family notified the nursing team asking if she could have had a stroke. They did an xray and said it was arthritis in her shoulder causing the issue. A few days later, my grandmother had swelling in her left arm. Again, our family mentioned it immediately to the facility and called her primary doctor. The facility ran an ultrasound to rule out a blood clot in the arm after we mentioned again we were concerned of a stroke. We got her the heck out of there and to the hospital (which is what the facility should have done) and guess what! It was confirmed she had a stroke.
The long story short- this facility feels like they are taking in as many patients as possible without having the necessary means to care for their patients properly. It feels like a place that only cares about getting money, not the actual people. This facility did more damage to my grandmas health than helping her. She’ll never go back here and we will continue to tell anyone in a similar situation that this facility is horrible.
[review_date] => 12-03-2024
)
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[review_url] => Google
[rating] => 5
[reviewer] => Lonnie James
[review] =>
[review_date] => 11-01-2024
)
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[review_url] => Google
[rating] => 5
[reviewer] => Cher Peper
[review] => My mom stayed at Northdale twice recently for rehab. It's clean and, for the most part, managed extremely well. Of course, there are hiccups at times (nothing is perfect), but overall, it was a great experience. The nurses, PT, and OT staff are excellent. And the CNAs are very hard working! The activities are also great. The other night, they hosted a wonderful dinner for patients and family members. Sara Walsh, Discharge Planner, went "above and beyond" in (5) attempts to get Medicare to approve a hospital bed for my mom when she returned to her ALF, and even faxed some additional vaccine records to her ALF at my request. Thank you Sara!!!
[review_date] => 10-03-2024
)
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[review_url] => Google
[rating] => 1
[reviewer] => E. C
[review] => The staff is not helpful at all not a good place not recommended for anybody's parents.
[review_date] => 08-20-2024
)
)
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[review_url] => Google
[rating] => 2
[reviewer] => Willowjoi77
[review] => I would honestly not send my worst enemy to this facility. I have read some of the positive posts and can't believe it's the same facility. My mother-in-law was placed here after hip replacement surgery. Now I have to say the physical therapists and physical therapy were amazing..that's why I'm giving two stars. The Social Workers were also wonderful... But the place smells like urine most of the time. The nurses are just about the worst I've ever encountered and my mother-in-law has been in many facilities. They never smile, never greet you and as many times as I was there I never even had a nurse look like they even recognized me or greet me for that matter. My husband and I both have worked in healthcare for a combined 57 years so we were expecting the staff to have some empathy. Having a family member in a facility is very traumatic for the families, we are going through a lot, it would be nice if somebody even smiled .They keep all their patients with dementia around the nurses station so they can watch them. As many times as I was there I never even saw the nurses try to interact with these people! I've never seen anything like that in any other facility. My mother-in-law would call me sometimes and would tell me that she had been on the toilet pulling the nurse call for over 25 minutes with no response and I want to stress that my mother-in-law has a better mind than me. They have minimal activities and most of the staff seem totally disinterested. I want to say that the girls at the front desk when you first arrived were friendly enough but that's where the friendliness stopped. And then there was the Covid breakout. When we walked in one day we saw everybody with masks and gloves and nobody stopped us to say anything. They were totally rude and you would think that they would come up to us and say you need to wear a mask we have a Covid outbreak. Nothing. I am immune suppressed and it would be really nice if somebody had told us. And yes my mother-in-law did get Covid here. (But honestly you could get Covid at any facility but that's not my point) Oh yes there was a small sign posted on the door that we noticed when we left, but truthfully they could have even told the receptionist to tell people to wear masks!
My mother-in-law was so traumatized by her whole stay there. There was not one nurse's aide or nurse that was nice to us or even remotely acted like they cared about my mother-in-law and my mother-in-law is about the sweetest person you would ever meet. Again the physical therapy team were wonderful but they were the only staff that seemed to care. Please don't put your family member here. So sad.
[review_date] => 08-11-2024
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[rating] => 5
[reviewer] => Randal Burns
[review] => I was a little skeptical at first, but there is no wonder they are rated one of the best in the USA. They took care of my family and went above and beyond to ensure that every need was met. I wont consider anywhere else but Northdale!
[review_date] => 08-09-2024
)
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[rating] => 5
[reviewer] => jessica thomas
[review] => Staff was very nice 10 out 10
[review_date] => 08-09-2024
)
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[rating] => 1
[reviewer] => Ellyn Medina
[review] => I don't have anything to say about the nurses, CNA, Techs, Doctor's, managers. This is for the adminds administrator that I have to say, going against my orthopedic Surgeon that did not wants me to come to a rehab, I explain the reason why I wanted to come here, I a 55 year woman working from home with a good ins and benefit. I am sure if I would of pick home health I would of be much better but I was scared so talking to the internist Dr he agreed with me in coming to this type of facility. I came in on Thursday July 18 the place smells horrible like pee, my room the TV control remote did not work they put me with an elderly lady that was all over the facility with her wheelchair cough all over the place, Friday I requested to be changed room since the lady was coughing and complaining all night long. In the Friday morning I was told I was moving to another room I requested a private but they where full and I can tell they where, the emergency room I thought that was no working until after 35 min some one came to be honest I have forgotten why did I call, the employees keep saying they are short staff like us the PT should do something about it. I went out after my therapy my therapist show me so much I was very happy, in few minutes after therapy I learned to use the wheelchair I was very happy and start working my left leg and arms. I really wanted to get as much practices as possible so I can go home and start my recuperation process, I was a little tired so I tried to go to my room and they would not tell me what was going on, I even thought that the woman of my room had passed since she was in her wheelchair almost laying as if she was not feeling well. After a while they came to get me and put me on another room, that part of the whole way smell better everything in the room work, I even became friend with my roommates, Saturday i did some therapy was a good work out and I was tired, so we call it a day. I call my daughter that if she was coming to wear a mask, my sister came to drop me food that she had made for me and told her about the COVID going on in this place so she only drop the food in the lobby thank God for that. I went to a service but I felt really sleepy, tired aching my operated foot was like like painful lightning, body aching coughing and sure enough I tested COVID positive, I was supposed to see my Dr Thursday for changing of my dressing. So my life is upside down. Stock in this place, waiting waiting and filling like crap. We need to do something about this, the people that come here is to become healthy and move on with our live. Please the admin office need to have changes, hired more people, I see my second roommates waiting for hours to go to the bathrooms and the staff encouraging to go pipi in the diaper, she spill pancake 🥞 and until the afternoon that is whe they came and made the bed. This is inhumane and cannot be happening in this country. I want to go home so I can get well there.
[review_date] => 07-22-2024
)
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[rating] => 5
[reviewer] => Kevin Bowman
[review] => I’m currently a patient here for rehab. All the staff are vey kind and the therapy is outstanding.
[review_date] => 06-21-2024
)
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[rating] => 5
[reviewer] => Cathie Bowman
[review] => My husband is a patient there and the therapy and nursing care is outstanding
[review_date] => 06-20-2024
)
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[rating] => 5
[reviewer] => Margaret Pereira
[review] => My 90 year old father spent 5 weeks at Norhdale and the staff there were INCREDIBLE. The facility was clean and atmosphere was bright and cheerful. From his nurse Nicole to Melissa to Jennifer I cannot express how wonderful they were to my Dad. A special shout out to the Social Services Manager Sarah. She was AMAZING not only with my dad but helping me maneuver thru what was a very overwhelming process for me. Her compassion will never be forgotten. Sadly he passed away last week. I would recommend Northdale to ANYONE who needs skilled nursing care for a loved one. They genuinely treated my Dad as if he was theirs.
[review_date] => 04-08-2024
)
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[rating] => 5
[reviewer] => Jennifer Wempe
[review] => They have a very kind and helpful staff. There were also daily activities for patients which was nice. I was very apprehensive about coming here but it was pretty nice. A staff member even loaned me a phone charger when I found out I hadn’t packed mine. Everyone was really great.
[review_date] => 03-01-2024
)
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[rating] => 1
[reviewer] => Dina Milian
[review] => This place and its administration are vile!! Their only concern is the $ & they honestly couldn’t care less about your loved ones. Last year my father was admitted for mobility/prostate issues & being a insulin-dependent diabetic they let him go into keto acidosis after allowing him to fall & break his hip with aids in the room! Instead of calling an ambulance they brought in “their mobile x-ray team” that happily saw “no bone breakage” & deemed him unharmed! The following day they let his sugar go so high it almost killed him! Even while he was hallucinating all night, the only action they took was to remove the phone in the room so he didn’t bother anyone. LUDICROUS!!! The staff was friendly but EXTREMELY UNDERSTAFFED & OVERWORKED!! The less cognitive residents were lined up like caged animals around the circle that is the nurses station & while there visiting I witnessed this poor old woman LITERALLY FACE PLANT ONTO THE HARD UNCARPETED GROUND WITHOUT EVEN LIFTING HER HANDS TO CATCH HERSELF!!!! She hit face first & I know she had to be hurt & should have gone to the hospital for treatment. However, the staff simply each grabbed an arm tossing her slumped body back into the damn chair & walked away like she wasn’t important! I was horrified & shocked! The following day I met with administrators about my father’s fall & of course they made up the story that he was alone when he fell. HOWEVER, upon his release from the hospital “they deemed him not a good fit for their rehabilitation center” & suggested we find other accommodations. We’d never have sent him back to that hell-hole anyway, but the freaking gall! Basically what they were saying is “we know you’re wise to the fact we suck, so to avoid a lawsuit, we’re just going to get rid of you to avoid any further drama!!!! This place shouldn’t have ever gotten their license & damn sure shouldn’t be keeping one! There’s so many stellar options out there but please STAY FAR, FAR AWAY FROM NORTHDALE REHABILITATION CENTER AT ALL COSTS! Your cost just might be your loved one’s life!
[review_date] => 02-20-2024
)
)
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[rating] => 5
[reviewer] => Karen Hahn
[review] => The staff are concerned for the well-being of the patients. They make sure the patients' needs are met. A shoutout for nurses- Jennifer, Cristian, and Wanda, CNAs- Melcah, Amanda and Megan and Rehab folks- Kelly, Lloyd, and Stacy.Special thanks to Nicole.
[review_date] => 02-18-2024
)
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[rating] => 5
[reviewer] => Neil Gomez
[review] => I had a great experience at Northdale! All of the employees were very nice and helpful. From the management to the front line staff. I would definitely recommend this facility.
[review_date] => 02-17-2024
)
)
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[rating] => 5
[reviewer] => Bill Ellison (Bill)
[review] =>
[review_date] => 02-14-2024
)
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[rating] => 5
[reviewer] => Maria A
[review] => My mother-in-law stayed at Northdale Rehab for 7 weeks. This Facility was spectacular! Everyone there was so friendly and nice. They made my mother-in-laws stay very nice. I highly recommend this rehab for anyone who needs that type of place. Juanita
[review_date] => 12-05-2023
)
)
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[rating] => 5
[reviewer] => Rebecca Duncan
[review] => I am currently a patient here and have been the last 5 months due to health issues and I have received PHENOMENAL care by the most caring, loving, and attentive staff that goes above and beyond to not only see to their patients physical needs but go the extra mile to do what it takes to support their emotional needs as well. They love what they do and it shows in their hard work! Everyone knows me by name, never passes by me without a smile, hello, how are you, and usually a hug. I am always clean and yes, sometimes it takes time to get the call light answered, but let's be REAL honest! Emergencies happen and there is a medium to high patient/CNA ratio in ANY facility!! However, I've waited more than 2 and 3 hours in several other facilities. I will admit, the food is not the best, but I'm an extremely picky eater, so you can take that with a grain of salt.
[review_date] => 12-03-2023
)
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[rating] => 1
[reviewer] => Grace Grace
[review] => Mom went in with one fracture and was transported to the hospital a few weeks later and the ER found four more fractures, yet this facility denied a fall. I would not allow her to go back there. We found a better place. I do not recommend this place. It is severely understaffed and not safe. My mother had two floral nightgowns. The pink one went missing and I had to bother them and it finally reappeared. But, after she was admitted to the hospital, I went to Northdale to retrieve mom’s clothes and the blue floral nightgown was missing. Not as big a deal as the additional fractures and the drugging with Xanax without asking me, her medical surrogate and DPOA.
BTY - I tried your link and only was able to enter my phone number in a "non secure" site according to my computer. Just look up the last name MERCER, first, L. She left your facility with four additional fractures! I never let them send her back.
[review_date] => 12-02-2023
)
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[rating] => 5
[reviewer] => dara balber
[review] => Desean is amazing..my moms been here for about 2 weeks and he’s been so helpful every step of the way with ALL of my questions, being so patient with my mom, and just overall helping in every way! THANK YOU! It’s so comforting to know she’s in good hands!!
[review_date] => 11-21-2023
)
)
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[review_url] => Google
[rating] => 5
[reviewer] => Shannon Lozano
[review] => Great place to care for your loved one. Great staff!
[review_date] => 11-15-2023
)
)
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[attributes] => stdClass Object
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[review_url] => Google
[rating] => 5
[reviewer] => Kacey Chambers
[review] => Great staff that is willing to listen to the needs of patients
[review_date] => 11-06-2023
)
)
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[review_url] => Google
[rating] => 5
[reviewer] => Jackson Goldberg
[review] => Great people taking care of your loved ones!!💚💜
[review_date] => 11-06-2023
)
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[rating] => 5
[reviewer] => Pat Woodroffe
[review] => The Northde rehab center is a place zI highly recommend. They are kind and give good consistent care to the patients. The place is clean and does not smell. The nurses are well qualified and careful with your medicine. They seem to hire enough kind help that your needs are reasonably taken care of. The food is more like home cooking and usually good.It is a nice place.
Patricia Woodroffe
[review_date] => 11-06-2023
)
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[review_url] => Google
[rating] => 5
[reviewer] => James Holmes
[review] => Nicest facility in Tampa Bay
[review_date] => 11-06-2023
)
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[review_url] => Google
[rating] => 5
[reviewer] => Harry
[review] => My Mom has been at Northdale since Sept. 2022 and all I can say to everyone at Northdale is THANK YOU!!! Everyone has been so kind, so supportive. My mother could not be in better hands. Everyone from top to bottom has treated her as if she was their own family. I Love and appreciate everyone there. THANK YOU. I can go into more detail and point everyone out to a person but I'd run out of space.
[review_date] => 09-07-2023
)
)
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[review_url] => Google
[rating] => 1
[reviewer] => Jeffrey King
[review] => BEWARE.... My father was in Northdale Rehab for approximately 3 weeks following a heart procedure where a stent was inserted at St. Joseph's Hospital. 3 days after the procedure was complete, he went to Northdale Rehab. The first evening at Northdale I received a call stating your father had fallen from his wheelchair. I asked why he was put in a wheelchair following the heart procedure and was told buy the physical therapist, Rolando they were unaware of the procedure and would not have put him in the chair had they had known. I was baffled they were unaware of the procedure, as that was the main reason he was there. During the 3 week stay at Northdale I received just one update on how he was doing. I left multiple message with their Director Nursing, Jennifer Lawlor and never received a call back. Messages were also left for his Unit Manager, Joe Betts and also received no call backs. During his entire stay he had a catheter. The catheter stopped working for as long as two days per the St. Joseph's doctor, causing him to be rushed back to the hospital as his bladder had in excess of 650 ml of urine, nearly double the amount that can potentially cause the bladder to rupture. Again, this went unnoticed for up to two days by the Northdale staff. This caused my father to have sepsis, a UTI and a bladder infection. Shame on the staff who is responsible for the wellbeing of others. The lack of communication is completely inexcusable. This review is only my opinion.
[review_date] => 07-26-2023
)
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[review_url] => Google
[rating] => 5
[reviewer] => José A DíazCarrillo
[review] =>
[review_date] => 07-07-2023
)
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[review_url] => Google
[rating] => 1
[reviewer] => Jermequa Hall
[review] => One of the schedulers are rude and ghetto I don’t care if I’m PRN or not no permanent assignment no show then wanna haha with another nurse like it’s funny grow up you should have addressed that in orientation I bet you don’t treat your children that way
[review_date] => 04-04-2023
)
)
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[review_url] => Google
[rating] => 5
[reviewer] => Wanda Lopez
[review] => My father was transferred to Northdale Rehabilitation from the hospital. He has received excellent service. The staff has been amazing, they have all made my dad feel safe and nurtured. They have been on point with his care and because of this my dad has made great progress. Thank you all for everything you do! God bless you!
[review_date] => 02-14-2023
)
)
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[review_url] => Google
[rating] => 5
[reviewer] => Paul Burcham
[review] => My mother has been resident for 3 months now. First in rehabilitation and now in long term care. The facility is clean and staff is very friendly.Marion Vasquez in the administration has been very helpful from the beginning and is a true asset to the organization there. I'm truly blessed to find this place for my mother.
[review_date] => 01-24-2023
)
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[review_url] => Google
[rating] => 1
[reviewer] => Brittany Moll
[review] => If you can choose another rehab center please do.
[review_date] => 12-17-2022
)
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[review_url] => Google
[rating] => 5
[reviewer] => Lori Diaz
[review] => My mom was admitted at the Northdale Rehabilitation Facility. It was the best decision my siblings and I made for her.
Starting from the admission…MARION who helped us on the required documents needed to get my mom admitted. She’s a wonderful knowledgeable person.
LATECIA the receptionist who always greet you with her lovely smile.
AUGUST, maintenance guy who is always fixing things that needed to be fixed.
PT’s LAUREN, LLOYD, TYRONE, AMY and HONEY who are always there to help.
TCU nurses especially nurse JEN who I bother with so many questions. She’s friendly and very caring person
MELVIN the unit manager, busy busy man but will give you his undying attention when needed.
JACKY the house keeping lady who keep my mom’s room clean.
The activity ladies…TINA, DIANE and ROSA who keep my mom busy with daily activities.
Most of all the CNA employees who take care of my mom daily needs…IRMA, SEKUO and MANDY
MY FAMILY AND I THANK YOU ALL FOR DOING A GREAT JOB!!!
GOD BLESS❤️
[review_date] => 11-05-2022
)
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[review_url] => Google
[rating] => 5
[reviewer] => Jun Judalena
[review] => Praise & thank You Lord for sending Ms. Marion Vasquez of Northdale Rehabilitation Center & all the staff from the managers, nurses, CNAs to the therapists to our family. 🙏🏻❤️. I agree with my 3 sisters Lari J. Peterson, Boots J. Konig, Lori J. Diaz & my wife Suzette N. Judalena that Northdale Rehabilitation Center is the best nursing home for my mother Elisa M. Judalena 👍👍👍❤️. Thank you all for your hard work sincere dedication. God bless all the employees & patients of NRC 🙏🏻❤️
[review_date] => 10-26-2022
)
)
[101] => stdClass Object
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[review_url] => Google
[rating] => 5
[reviewer] => Suzette N. Judalena
[review] => My husband and I are from the Philippines. We have been visiting my mother-in-law everyday since October 2, 2022. I must say that the facility where she is at has done a very good job in taking good care of my Mom in-law. I must commend the staff who has been doing the best they can to make their patients be comfortable & that all their needs be met. The Unit manager, CNAs, nurses, therapists, maintenance head & staff, receptionists… everyone’s been very friendly & most of all, respectful. The facility is clean. We appreciate how they take care of my Mom. From Marion from the admissions to all the staff of Northdale Rehabilitation Center, thank you so much! Keep up the good work! May God bless you all in all ways! Shoutout to Northdale Rehab! 🙏🏻👏🏻
[review_date] => 10-26-2022
)
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[review_url] => Google
[rating] => 5
[reviewer] => Pilar Peterson
[review] => One of the hardest and challenging undertaking is to find a good SNF for a parent. After much research and visits at facilities, my sister found Northdale Rehabilitation/SNF. Our mother has been a resident in the facility for almost one year. She is well taken care off by the entire staff of Northdale Rehab. All her needs are met and addressed at an admirable expeditious manner. We feel better and so thankful that our mother is in good caring hands at Northdale Rehabilitation/SNF!
[review_date] => 10-26-2022
)
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[review_url] => Google
[rating] => 3
[reviewer] => Vonda Roath
[review] => My mom was transferred to this facility after a fall last month. I do have a few concerns. My sister dropped off two pairs of pajamas for our mom. I went to the facility after my mom had been there for almost two weeks. There were no signs of pajamas in the room and my mom was wearing the same clothes she went in with. The only person who mentioned my mom needing more clothes was the lady who came in to fix her bed. No idea what happened to those pajamas, I can only assume they never made it to her room. My sister handed them to someone at the door. She didn't go in because of the Covid cases at the facility and she has a compromised immune system. Another concern is no one ever picks up the phone. Days went by without talking to my mom. She has severe Dementia and she wasn't able to call me. Some of the staff were nice/pleasant and others not so much. Shout out to nurse Cathy. She was the nicest person I came in contact with! She deserves a raise. Nurse Christian was nice. He put my mom on the phone. The girl who answers the phone, Sydney, went out of her way to try and connect me to someone. The first Social Worker was not helpful. The head nurse I dealt with the day I was there... a smile and a caring tone goes a long way when you have a loved one there. Overall I think some of the staff are good. I'm sure they took care of my mom. It seems they either need more staff for the amount of patients and some additional training on customer service is needed. Shout out to the ones who cared and remembered why they got into the field of health care! I hope the Director uses these reviews to take a deep dive into their day to day operations with the goal of improving their services.
[review_date] => 09-18-2022
)
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[review_url] => Google
[rating] => 5
[reviewer] => Rosemary McKillip
[review] => My cousin, James Campfield has been a patient at Northdale Rehabilitation for two months and his care has been excellent. His sister, Anne, has been with him everyday. James got a roommate about one month ago, and according to Anne, the roommate's family, headed by Jeanna, was very rude to the staff. I came to Tampa the last week of June 2022, and am here again to visit my cousin for a week. I stay all day and have had ample opportunity to meet the staff and observe the rehab program and level of care give to patients. I give an A+ to every aspect of Northdale, especially to the CNA, Daisy Ortiz. James has thrived under her expert and compassionate care. James's sister, Anne, was very upset when the roommate's family, who complained loudly about everything, forbid Daisy to enter the room. Anne expressed her concern to the management that James was deprived of Daisy's excellent care just because the roommate's family did not like her. Finally, when the roommate left the facility, Daisy was allowed to take care of James again, and I have seen him flourish since late June. I was very happy to see Daisy. According to James, himself, " Daisy is unfailingly kind and attentive." James was incensed when he read Jeanna's remarks about Daisy. Anne, James and I believe Daisy deserves an apology, and we are happy to vouch for her competence and kindness.
[review_date] => 08-07-2022
)
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[rating] => 2
[reviewer] => Jeanna
[review] => My post/review for Northdale Rehab. Upon my fathers arrival which was on a weekend, it was like a ghost town with the worst staff. I have a list of naughty and nice. Lets jut say when the cats away the mice will play on the weekends. Some challenged me. I was disrespected by quite a few staff. I cant go on about everything that transpired. I found out within a few days of my father being at Northdale rehab that "Most" of the RN's are sent to the rehab from an outside agency. They don't know where supplies are kept or the patient needs. They are all different each shift. They are cold, and unapproachable. They have LPN's administering medications. They also told me my father was receiving his medications as scheduled. I stayed all day almost every day for the 20 days of my fathers stay. We never met any doctor the entire time my father was there at the rehab. I asked for a neurology evaluation for my father. I was told that this is only done on Wednesdays. I was told by "Jennifer" the Supervising nurse that someone from the neurology office will call me to confirm what time they will come to see my father on the following Wednesday. I patiently waited the entire week for that phone call. . I told Jennifer a couple of days before that coming Wednesday, that the neurology office hasn't reached out to me as of so far. She didn't really seemed to take my concern seriously. I asked if I could call the neurology office to confirm that they are in fact coming on Wednesday, and what time they approximate the eval. for my Father. Jennifer said that's not how its done and wouldn't give me the phone number to contact the neurology office, Wednesday morning I showed up at 9:00 am to see my father and to be there when the Neurologist would come to evaluate my father. My phone rang about 9:15. It was the neuro, office calling me to ask me a plethora of questions about my father. I went to a quiet room to answer 30 minutes of questions. When I returned to my fathers room after the receptionist and I spoke I returned to find out that the RN/ARNP came in to evaluate my father and then left. I was appalled.
#1- That I wasn't told that the eval. was in progress.
#2- Why wasn't a neurologist evaluating my father?
#3- Why didn't someone from Neuro. call me several days before to get the information that we necessary about my father?
This was all done improperly. This is my Father, This is a very serious health assessment that I asked to be present for and Jennifer was fully aware.
I spoke with "Mike" about how disrespectful some of the staff are to me all because I'm advocating for my father. He said he will start the paperwork immediately for a grievance. I waited to see how long it would take for Mike to address the paperwork for the grievance. In the 20 days that my father was there, Mike never approached me to follow through. (I did see Mike several times in the hallways of the rehab.) Shame on him. Shame on Jennifer for not giving me the respect that my father and I deserved.
One positive thing about the facility O/T, P/T & S/T were fantastic.
I was definitely looked at as a bother to most. I felt most disrespected by the CNA "Daisy". She talked to me very rude and talked about me while I was standing by nurses station.
obviously she has anger issues and shouldn't be working with human beings. I'm calling out specific names because these leaders are not compassionate. This is a sensitive time for the families. No empathy, or compassion. I give Northdale Rebab. 2*.
[review_date] => 07-30-2022
)
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[rating] => 5
[reviewer] => Taylor Holt
[review] => This building is filled with positivity , great programs and a team full of truly caring healthcare providers . There are a lot of mediocre/bad nursing facilities out there , this is not one of them .
[review_date] => 04-13-2022
)
)
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[rating] => 5
[reviewer] => H.D. White
[review] => My wife has been here for six months. We have never had a problem with the staff. The nurses, cna's, office staff are wonderful. Wish I could give more than a 5 star rating. Rooms and hallways are very clean, security is excellent. This is the third rehab center we have been in this year and beats all the others hands down.
[review_date] => 01-13-2022
)
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[rating] => 1
[reviewer] => Deborah Curler
[review] => My mother was in Northdale Rehab and suffered a terrible fall, she looked like someone used a baseball bat on her face and arms. When I arrived at the hospital I was so upset. She swears someone pushed her out of the bed, they say she fell out of the bed. It was horrible. The food there is the worst. Do not put any family member there!
[review_date] => 12-22-2021
)
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[rating] => 2
[reviewer] => Mary Cardinale
[review] => Very disappointed. My 86 year old parent fell and was transported here from the hospital. I approved as i read several good reviews. Very unorganized and very overworked staff. I was told by one person to come and review and sign documents. Took off work to go sign and then told that there were no documents to sign. The nurses etc on the floor were nice but again overworked. They only received 2 meals some of the days and most of the food looked and tasted horrible. When taking care of people that cannot help themselves you would think that they would staff appropriately. Physical therapy very limited. A walk around the room and some very limited exercises. I took her home as all she was doing was laying in bed.
[review_date] => 11-30-2021
)
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[rating] => 1
[reviewer] => Janet Acevedo
[review] => This place I horrible to keep patien and nasty floor everything and the nurse you call the station and never answer the phone not recommender to nobidy
[review_date] => 10-10-2021
)
)
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[rating] => 5
[reviewer] => licely nunez
[review] =>
[review_date] => 09-07-2021
)
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[rating] => 1
[reviewer] => Amy Adelman
[review] => Northdale is a horrible place to place a loved one! After a few days I wanted to have my mom transferred to a safer and kinder facility and after I talked about transferring my mom said they made her sit up by the nurses desk because she had been a bad girl. Once I did make arrangements to have her transfer she was exposed to Covid19 and had to quarantine for 10 days before she could transfer. Everyday I went to see her she was so unhappy and I worried about them not taking care of my mother. On a Wednesday night at 11:22pm someone one called from the nursing staff to tell me they had accidently bumped my mom's knee in the shower. Who showers patients at that hour? My mom ended up getting pneumonia while she was there and then finally transferred to the hospital after the bumping of my mom's knee incident. She had to see a wound nurse for her injury. DO NOT TAKE YOUR LOVED ONE TO NORTHDALE!
[review_date] => 08-19-2021
)
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[review_url] => Google
[rating] => 1
[reviewer] => DINO Dinosaur
[review] => Worse place to take your loved one. Nurses and CNA do not respond to emergency calls from patients. My 91 years old mother was left sitting on her waste for several hours. On another occasion she tried calling the nurse several times because she had difficulty breathing and no one responded she called my sister at 3am and my sister called the nurse several times until she made contact. My mother was then transported to the hospital where she had to stay for 2 weeks. Messages were left to Mr.Taylor the manager and said he was going to do something about it and I'm still waiting for his respond. Eventually we had to take my mother out of this dump place for her own safety. Do not go to this place they need to be closed.
[review_date] => 07-06-2021
)
)
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[review_url] => Google
[rating] => 1
[reviewer] => Nina Brown
[review] => This place is terrible. I had to take my friend out so she could get care at an emergency center when she was neglected with a terrible earache. The food is terrible. The staff are rude.
[review_date] => 06-08-2021
)
)
[115] => stdClass Object
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[id] => 5129778022416395250
[biz_id] => 176263138348126
[attributes] => stdClass Object
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[review_url] => Google
[rating] => 2
[reviewer] => Sharon Niblack
[review] => Rehab is GREAT!!! Food is atrocious. I did lose weight while there and had to order out. Most of the staff is caring except for MS. P. She left lady asleep in the hall slumped over when she was notified about the poor lady she said that where she needed to be.
[review_date] => 12-30-2019
)
)
[116] => stdClass Object
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[id] => 5129778035416395251
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 5
[reviewer] => Ami Wolvez
[review] => We had our grams brought in for care after a hip surgery. Admissions went smoothly, when she came in the aid was there at the ready. Welcomed us & received us with lots of smiles & attention. Explained what she'll be doing. Grams loved the place & her aid. If you come here ask for a cna named Elsa. She's the best!!! Funny, upbeat & ready to help. The facility is amazingly well kept & clean also!
[review_date] => 11-27-2019
)
)
[117] => stdClass Object
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[id] => 5129778041416395252
[biz_id] => 176263138348126
[attributes] => stdClass Object
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[review_url] => Google
[rating] => 1
[reviewer] => Total Plumbing Solutions
[review] => I will never recommend letting a family member go there. My mom got worse being there. No one seems to know much here
[review_date] => 11-01-2019
)
)
[118] => stdClass Object
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[id] => 5129778053416395253
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 3
[reviewer] => Brian Gardner
[review] => Idk staff sum nice sum rude
[review_date] => 09-28-2019
)
)
[119] => stdClass Object
(
[id] => 5129778065416395254
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 5
[reviewer] => Hailey D
[review] => Wonderful place! Great employees super fantastic therapy
[review_date] => 07-05-2019
)
)
[120] => stdClass Object
(
[id] => 5129778075416395255
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 5
[reviewer] => Mark Vest
[review] => Nursing staff are very friendly and my father in law says the food isnt bad either. The place is very clean. I was worried that tha place would smell like orhers I have visited, but no its is well taken care of. Thanks for caring for my father in law.
[review_date] => 05-23-2019
)
)
[121] => stdClass Object
(
[id] => 5129778084416395256
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 4
[reviewer] => L Welch
[review] =>
[review_date] => 05-22-2019
)
)
[122] => stdClass Object
(
[id] => 5129778095416395257
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 5
[reviewer] => William Edwards
[review] =>
[review_date] => 05-22-2019
)
)
[123] => stdClass Object
(
[id] => 5129778105416395258
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 5
[reviewer] => Johnnie Jennings
[review] => The employees are terrific. I have nothing negative to say. From the cleaning employees to the , nurses, Therapist, dieticians, Social Workers and everyone else KUDOS to you all. And double KUDOS to the hard working CERTIFIED NURSING ASSISTANTS.
[review_date] => 08-17-2018
)
)
[124] => stdClass Object
(
[id] => 5129778115416395259
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 5
[reviewer] => KIRK MINTNER
[review] => Hello My name is Nicole and my mom was taken excellent care there at Manor Care
[review_date] => 06-11-2018
)
)
[125] => stdClass Object
(
[id] => 5129778123416395260
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 3
[reviewer] => Susan Sampson
[review] => Take back my last comment about manor care.
[review_date] => 05-13-2018
)
)
[126] => stdClass Object
(
[id] => 5129778133416395261
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 3
[reviewer] => Nick Lash
[review] => I went to visit someone here, Very odd place. After 6pm you have to walk around the side of the building through some fence and gate, and then punch a code into the door to get in, none of this posted. Someone had to stop their car and tell me out the window how to do it.
And then as I was leaving, I wanted to use the restroom real quick, they directed me down a couple hallways to a set of doors that had the restroom sign, but weren't labeled which one was which, and both were locked. I gave up and left.
[review_date] => 04-17-2018
)
)
[127] => stdClass Object
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[id] => 5129778141416395262
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 1
[reviewer] => LORDUNIKRON
[review] => This facility is filled with an abundance of under-qualified staff and your loved ones will obtain minimal attention. My grandmother was recommended this facility by St. Joseph's Hospital after a brief stay in the hospital due to a leg infection. Within a week at this facility, my grandmother started to develop an infection in her liver. The infection caused my grandmother to become sleepy 24/7 and that was the first sign something was not normal. This facility of sheep continued to say my grandmother was just tired and needed rest. A "nurse" even had the audacity to claim she knew my grandmother better than I did. This nurse tried to walk my grandmother while I was not there and made my grandmother fall. My grandmother could barely stay awake, so she fell and the skin on her arm was ripped off by the nurse trying to hold her up. If I hadn't called 911 to rush my grandmother to the hospital, she would have surely died in MANORCARE where nobody CARES. DO NOT TRUST THIS HELL HOLE WITH YOUR LOVED ONES. Unless you want them to die in horrible hands.
[review_date] => 09-13-2017
)
)
[128] => stdClass Object
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[id] => 5129778154416395263
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 4
[reviewer] => Rocco Jacobazzi
[review] => The staff and facility is really a nice place if you have to be at one, the only bad feature is it is not set up for the handicap person.
The food is really terrible and often served cold or luke warm. The amount they give you is less than a child would eat. And not to mention how poor there
Menu is.
I quess you cannot have everything.
[review_date] => 08-13-2017
)
)
[129] => stdClass Object
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[id] => 5129778165416395264
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 5
[reviewer] => Carol Fernandez
[review] => Overall, the staff is excellent. Always pleasant and accommodating. Therapy staff knowledgeable and kind. The food is good and varied.
[review_date] => 07-23-2017
)
)
[130] => stdClass Object
(
[id] => 5129778175416395265
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 5
[reviewer] => Karin Vess
[review] => Staff is friendly very helpful, my stay there was absolutely great. The facilities are clean and kept after. Food has always been good.Surgery tomorrow and back to Manor Care....👍👍👍👍
[review_date] => 07-06-2017
)
)
[131] => stdClass Object
(
[id] => 5129778184416395266
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 4
[reviewer] => Bryan Sullivan
[review] =>
[review_date] => 05-01-2017
)
)
[132] => stdClass Object
(
[id] => 5129778193416395267
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 3
[reviewer] => Joseph Lamberger Jr.
[review] => So so
[review_date] => 03-02-2017
)
)
[133] => stdClass Object
(
[id] => 5129778205416395268
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 5
[reviewer] => LeeAnn Peach
[review] => Thank you for taking such great care of my grandmother. She has always come there for short term pt and rehab and we never had a problem. It is always clean and staff is friendly. We love the single bed rooms and the fact that you made sure she was treated with respect and as a vaild human. My grandmother also got her hair done there and loved it. Physical Therapy was consistent and she was fully rehabilitated by the time she left. Thank you not every place is like yours. My grandmother recently went to another center and it was horrible she will never go anywhere but manor care!❤❤❤❤❤
[review_date] => 12-17-2016
)
)
[134] => stdClass Object
(
[id] => 5129778211416395269
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 1
[reviewer] => BC
[review] => I feel my brother was discriminated against by the mediator "Sam." She is the go between who told them my brother needed "long term care" however, when we spoke, it was clear he was short term rehab only. She twisted the words saying "well at some point in time he will need long term care" What does that have to do with now? She absolutely lied to me then tried to cover it up. I am writing to medicare/medicaid. No one has the right to make a decision for someone or make a story up about someone. I'm calling her manager as well. I'm glad he won't be going there after all.
[review_date] => 09-13-2016
)
)
[135] => stdClass Object
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[id] => 5129778221416395270
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 1
[reviewer] => LORAINE MORTELLARO
[review] =>
[review_date] => 08-29-2016
)
)
[136] => stdClass Object
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[id] => 5129778235416395271
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 5
[reviewer] => Jose Camacho
[review] =>
[review_date] => 05-07-2016
)
)
[137] => stdClass Object
(
[id] => 5129778244416395272
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 4
[reviewer] => Janet Acevedo
[review] => servicio bueno
[review_date] => 03-09-2016
)
)
[138] => stdClass Object
(
[id] => 5129778251416395273
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 1
[reviewer] => Diane Griffin
[review] =>
[review_date] => 03-06-2016
)
)
[139] => stdClass Object
(
[id] => 5129778261416395274
[biz_id] => 176263138348126
[attributes] => stdClass Object
(
[review_url] => Google
[rating] => 1
[reviewer] => stephanie ackerman
[review] => This place is not a place you want to be or have a family member in my husbands grandmother was here. they never cleaned her room for her until someone said something and it took 5 days her bathroom flooded they laid towels down but never cleaned the floor so she had silverfish all over her bathroom. most of the time they didn't have enough food to feed her and she would only have a buttered roll for dinner. they would just tell her to go to the bathroom in her bed because they are to lazy to help her to the bathroom also they made her sit for 51/2 hours in a chair in the hallway before they would let her go home they don't have enough of the thing that are needed to take care of the people there I warning you now if you have family in there you might want to really look and see what's going on it not fare to the people that are there to suffer like my grandmother did this place is and insurance fraud they tried to get her to stay longer to me that sounds like more of a scam she didn't need to stay because she can get the same care at home
[review_date] => 08-24-2014
)
)
)
)
REVIEWS
Bala & Debra are amazing.I have been staying at Northdale nursing home and they have been wonderful from the nurses to PT and OT to the business office. I mean, I can’t name anyone that you know I would not recommend I mean this place is wonderful so if you need to go to a place like this, please consider Northdale.
Wendy Harrington
My sister Yvonne Bass has recently started her residence at Northdale, we have already been so pleased with all the services and care they have given our sister and all the patients. The Family Harvest with family and friends was a great success. Thanks for all you do❤️
Yvonne Bass
View All Reviews
Featured Testimonial
“My mother-in-law stayed at Northdale Rehabilitation Center for 7 weeks. This center was spectacular! Everyone there was so friendly and nice. They made my mother-in-law’s stay very nice. I highly recommend this rehab center for anyone who needs rehabilitation.”
Maria A., Resident Family Member
Northdale Rehabilitation Center
3030 W Bearss Ave
Tampa, FL 33618